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Identifying the Criteria for Your Ideal Contact Center Location
Hint: Sticking a pin on a map is not the best option
By Lance Hale, President, Transparent BPO
There is a right way to determine the best location for your outsourced contact center. And then there’s the wrong way.
The wrong way is to grab your elementary school globe atlas and stick a pin on it as it spins. Or, even worse, is to have your BPO place you:
In a location they only have because of a previous acquisition
In a poor-performing market…there’s a reason why they have excess capacity in that location
Obviously, none of these options work…
