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A recent HFS Pulse Survey highlights several primary areas of concern for enterprises looking to outsource their operations: technological disruptions, work environment changes, economic volatility, and intense competition. Despite the ever-evolving remote business landscape, BPO providers have an opportunity to address enterprise concerns head-on and make a positive impact. Leveraging well-planned strategies amid these challenges – such as developing agile approaches or providing active cost management support – has the potential for businesses and outsourcing companies to succeed in this challenging terrain together! Through a true partnership between BPO and clients and a deep analysis of customer interaction data, such…